Thanks to the size of our restaurants, the hotel lounge and the sun terrace, we are in a position to offer you plenty of space and opportunities for a relaxing holiday. The required distances can be kept everywhere. Here we'd like to let you know about special measures in the individual areas.
We are looking forward to be there for you again soon...
Despite new general conditions, we can promise you one thing: Our hotel will remain your place of strength, where love is in every detail. It will remain your vacation home, where the warm atmosphere will make your arrival even more pleasant. Verwall is the place for your most beautiful vacation by far.
Free cancellation guarantee up to 1 month before arrival
You can cancel booked holidays for the 2021/22 ski season free of charge up to 1 month before departure. This gives you plenty of time to observe the situation and then decide spontaneously.
Temporary change of the cancellation policy:
Due to the current situation, we have decided to make our cancellation policy even more flexible. For the winter season 2021/2022 a cancellation free of charge is possible up to 1 month before your arrival. In case of closed borders or an existing travel warning for Tyrol during your planned stay, a cancellation free of charge is possible up to one day before your arrival.
IMPORTANT: If travel to Ischgl is not possible due to travel warnings, travel restrictions by the authorities of your home country or a lockdown, or if Ischgl is classified as a risk area by the authorities of your home country, any deposit paid will be credited for a replacement stay. Please understand that we can only accept cancellations in writing. Otherwise, the Austrian hotel contract conditions apply.
Cancellation policy winter season 2021/22
Cancellations are only valid in writing. In case of early departure or late arrival, the full room rate according to the booking will be charged. Should less than the booked number of people arrive, the full room rate according to the booking will be charged.
Apart from the above guidelines, the General Terms and Conditions for the Hotel Industry (AGBH) apply.
We know from experience that despite all the joy of a booked holiday, something can always come up at short notice. To avoid costs and hassle, we recommend that you take out cancellation insurance: We recommend Hotelstorno Plus or the comprehensive Hotelstorno Premium insurance (incl. accident benefits) as a precautionary measure for cancellation, early departure and mountain rescue (incl. helicopter rescue).
NEW: Despite pandemic status, Europäische Reiseversicherung offers insurance cover for illnesses caused by COVID-19 from 29.05.2020! Details about this concession can be found here.
Depending on the duration of your stay, another test may be necessary. You are welcome to have this done directly at the hotel.
The safety, protection and welfare of our guests are our first priority. We have taken comprehensive precautions for you to feel safe in your holiday mood so that you can enjoy your well-deserved holiday as usual.
We wish you all the best and look forward to seeing you again soon!
Take good care of yourself and your loved ones - and above all: stay healthy.
The Mark & Pfeifer Families