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The Small Print

Important for your holidays

PRICES IN EURO PER PERSON AND NIGHT:
with pampering half-board and free use of our wellness & spa 
"Oase Bergsee" (ski packages also include a 6-day VIP ski pass Ischgl/Samnaun).

The local visitor's tax is not included in the price (summer € 2,50/p/night and winter € 3,00/p/night).

Reduction of € 12,- per person and day for overnight stay with breakfast, without use of the evening menu. When using a double room for single occupancy, the price for the 2nd bed is reduced by € 20,00 per day. For our guests we provide a free parking space directly in front of the hotel. Certain room types have a garage space in our hotel underground garage included. You are welcome to park your bike or motorbike in the hotel underground garage free of charge at any time.

SHORT STAYS:
For short stays (up to 3 days) we charge a surcharge from € 10,00 per person and day.

ADDITIONAL BOOKING OF SERVICES:
Breakfast per person: € 18,00

Dinner:
Winter: 6-course indulgence menu: € 40.00
Summer: 5-course indulgence menu: € 35.00

Wellness day: € 20,00 per person
Underground parking space: € 10,00 per car (subject to availability)

INTERNET:
Free internet access via W-LAN in the entire hotel area. 

ROOM REQUESTS:
We are happy to accept your room requests regarding categories, however we cannot guarantee the reservation of specific room numbers or floors.

GIFT VOUCHERS:
Would you like to make someone's stay with us more enjoyable? Whether with a gift voucher, a voucher for a bottle of wine or a massage... Ask us about the popular ' gift vouchers.

FORGOTTEN ITEMS:
Will only be kept until the end of the respective season.

WELLNESS & SPA "OASE BERGSEE": 
With Finnish sauna, steam bath, laconium/tepidarium, aroma baths, foot whirlpool, experience showers, fresh air room, relaxation area with tea bar.
For a fee: massages, various scented baths (hay flower, lavender, sage), solarium.
Access to the sauna area: from 16 years.

EQUIPMENT FOR CHILDREN:
Child-friendly equipment such as cots and highchairs are available on request directly at the hotel.

CHECK-IN/CHECK-OUT:
From 2.00 p.m. (arrival after 8.00 p.m.: please let us know) / by 10.00 a.m.

PETS:
Are not allowed.

NON-SMOKERS:
Since 01.11.2019 smoking is strictly prohibited throughout Austria, thus smoking is no longer allowed in our premises.

RESERVATION CONFIRMATION & DEPOSIT:
For the binding fixation of reservations a deposit of € 150,00 per person is required, which has to be transferred to our account within 2 weeks.

  • Volksbank Tirol
  • IBAN: AT51 4239 0005 2000 3985
  • BIC: VBOEATWWINN
  • free of charge for recipient


You are also welcome to pay the deposit via PAYMENT-LINK using a credit card (Visa/ Master-Card). Please send us your message so that we can send you the individual PAYMENT-LINK. In the event of errors in price information, we reserve the right to make an adjustment and refer you to the current price lists, which you will find on our homepage. 

PRICING AND PAYMENT METHODS: 
Generally we recommend payment with MAESTRO- card or in CASH!
The following credit cards are accepted: Visa and Master-Card.

LATE ARRIVAL-EARLY DEPARTURE:
the room rate for the respective booked days will be charged.

CANCELLATION FEE IN CASE OF NO-SHOW:
Generally, cancellations of reservations are only accepted in writing.

Cancellation conditions summer 2022:

  • Cancellation free of charge is possible at any time up to 7 days before arrival.
  • After this period, 100% of the total amount will be charged!

Cancellation conditions winter 2022/23:

  • You can book now and cancel free of charge up to 28 days before arrival!
  • up to 28 days before arrival a cancellation free of charge is possible at any time.
  • 28 days to 7 days before arrival we charge 80% of the half board price.


In the last week before the day of arrival or in case of no-show or early departure, we charge 100% of the total half-board price. In case of a reservation (=accommodation contract) the international hotel contract conditions apply. Please note that a reservation only becomes effective with a written reservation confirmation from us. The room category will be fixed before booking, the room number and floor will be assigned by Hotel Verwall.

CANCELLATION INSURANCE:
We strongly recommend that you take out cancellation insurance. This one-off financial investment is minimal and offers maximum protection in case something doesn't go according to plan. Play it safe, click HERE and book a piece of security!

NEW: Despite pandemic status, Europäische Reiseversicherung will provide insurance cover for COVID-19 illnesses from 29.05.2020! Details about this concession can be found HERE.

AGB
The terms and conditions of the Austrian Hotel Contract (Österreichische Hotelvertragsbedingungen - ÖHVB) apply. Subject to change without notice! With the publication of the new price list all previous ones lose their validity. Price changes, misprints and errors as well as changes in offers reserved. 

Printing and typesetting errors as well as price changes reserved!